Custody Commissary System
You can go online and order items via iCare (English, Spanish, Vietnamese) to be shipped into the custody facilities. Products offered online are the same products that are offered to inmates. However, not all items offered to inmates are available online, and items are bundled together rather than sold individually.
iCare accepts debit/credit card payments, and products will be delivered to inmates on regular delivery days (English, Spanish, Vietnamese).
The Sheriff's Office does not receive any commission from commissary sales. As a result, the overall menu pricing has been reduced to offer the lowest rates for all inmates.
Due to COVID-19 restricted access precautions, only one iCare gift package will be available at this time.
There are several ways to deposit money in inmates' accounts:
Lobby Kiosk
- Accepts cash, Visa/MasterCard credit or debit card.
- Funds available within 24 hours.
- Located at the Main Jail and Elmwood lobbies.
Online (TouchPay)
- Accepts Visa/MasterCard credit or debit card.
- Funds available within 24 hours.
- Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year.
Telephone
- Accepts Visa/MasterCard credit or debit card
- Service available in English and Spanish
- Funds available within 24 hours
- Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year
To deposit money via telephone:
- Call 1-866-232-1899.
- Enter the facility locator number followed by the # key. The facility code is 295110.
- Enter the depositor's active account login number. Please note that first time depositors will NOT have this number. They first need to set up a new account with TouchPay. Or you can call 1-866-204-1603.
- When depositors are prompted for the inmate ID number, use the inmate's booking (CEN) number.
Mailing a Money Order or Cashier's Check
Inmates' families/friends can avoid paying a deposit fee by sending a money order to the facility housing the inmate:
- For Main Jail, mail to: Inmate Services, 150 W. Hedding Street, San Jose, CA 95110.
- For Elmwood, mail to: Inmate Services, 701 S. Abel Street, Milpitas, CA 95035.
Make the cashier's check or money order payable to: Santa Clara County Department of Correction. Include the inmate's name and PFN number and the sender's contact information (in case there is no record of the inmate or the inmate has been released). Mail without a return address will be rejected.